Cancellation and Refund

By accessing and using BanajaraCraft, YOU accept and agree to the terms, conditions and rules without limitation and or qualification. We reserve the right to modify the terms at any time without giving YOU any prior notice. Your use of BanjaraCraft following any such modification constitutes your agreement to follow and be bound by the terms as modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this website, BanjaraCraft or to a particular service are also considered as terms. BanjaraCraft does not at any point of time during any transaction between the USER and merchant/ vendor and or service provider take the ownership of any of the products/services provided by the merchant. Nor does BanjaraCraft at any point asserts any rights or claims over the products/services offered by the merchant to the USER. The cancellation/refund, if any, will be governed as per the terms and conditions of the aggregator or of the merchant/vendor. BanjaraCraft has no role in governing refund/cancellation charges. BanjaraCraft, will not be responsible for refund/cancellation including any charges arising therefrom. In the event, YOU erroneously send a payment to a wrong party or have sent a payment for a wrong amount, BanjaraCraft shall have no liability in this regard and your only recourse will be to contact such third party to whom such payment was sent and seek a refund (if any). BanjaraCraft will not refund or reverse a payment erroneously made by YOU. All sales of prepaid recharge on the BanjaraCraft platform are final with no refund or exchange permitted. YOU are responsible for the mobile number or dth account number for which YOU purchased the prepaid recharge and all charges that result from those purchases. YOU are also responsible for the information relating to data card and similar recharge services and all charges that result from those purchases. BanjaraCraft disclaims any accountability, legal, losses/damages or else, that might arise because of the act, omission or otherwise of any USER on its website/mobile application or caused by the same. USER/YOU expressly admit that BanjaraCraft is only a payment facilitator & intermediary, and as such, stands indemnified from any accountability that might arise because of the same. YOU (USER) moreover acknowledge that visiting/using BanjaraCraft website/mobile application is an implicit reception/confirmation of this disclaimer on your part. YOU are requested to go through the merchant/vendor provided terms and conditions on their website and or platform. BanjaraCraft is not responsible for your inability to access such terms and conditions or for any loss resulting from such terms and conditions or lack thereof. YOU agree and acknowledge that the actual contract for sale is directly between YOU and the merchant/vendor. BanjaraCraft does not control or prevent changes in the published details and descriptions of websites/apps operated by the aggregator or the merchant/vendor and is not responsible for any content therein. BanjaraCraft has no control over the existence, quality, safety or legality of items displayed; the accuracy of the aggregator’s content or listings; the ability of the aggregator and merchant/vendor to sell items or provide services. BanjaraCraft does not at any point of time during any transaction between YOU and aggregator/merchant/vendor, take the ownership of any of the listing, bookings or services offered by the aggregator/merchant/vendor. Nor does BanjaraCraft at any point asserts any rights or claims over the same offered by the aggregator/merchant/vendor to YOU. The aggregator or the merchant/vendor is solely responsible for the content/listings/bookings made available by it through the BanjaraCraft platform and YOU should contact the respective aggregator or merchant/vendor directly. For more information, we request YOU to contact the vendor/merchant/ service provider in order to get further clarifications and confirmation or the same can be confirmed on their websites as well. BanjaraCraft is not a warrantor of the content/listings/bookings/services being offered on BanjaraCraft by various aggregators or merchant/vendors. YOU understand that any issue or disputes regarding the warranty, guarantee, quality, and service will be addressed as per the terms and conditions of the aggregator or the merchant/vendors, and YOU agree to handle such issues and disputes directly between YOU and the aggregator or merchant/vendor. BanjaraCraft is not responsible for any warranty, guarantee, post sale claims, genuineness of listings/bookings, content, products and services. BanjaraCraft will not be liable for any claims including but not limited to any misrepresentation by the aggregator or the merchant/vendor in its content/listings/bookings. Notwithstanding anything contrary contained herein, the service, the interface and api work, and their respective information, pricing and data, and availability are subject at any time and from time to time to human, mechanical , typographic, or other errors, oversights, mistakes, limitations, delays, service interruptions, including, without limitation, as may be due in whole or in part to, related to or arising out of (i) computer hardware and software, telecommunication and operating systems, databases, or business processes and procedures, other problems inherent in, or which may be associated with, the use of the internet and electronic communications including, without limitation, force majeure event , government / regulatory actions, orders, notifications etc. And / or and acts and omissions of third parties etc. Any amount transferred erroneously or for any reason by the USER shall not be refunded to the USER in any circumstances. The USER understands and agrees that BanjaraCraft is not a party to the contract between the USER and the merchant establishment. BanjaraCraft does not endorse any advertiser or merchant linked to its website. Furthermore, BanjaraCraft is under no obligation to monitor the merchant establishment’s service/products used by the USER. The merchant establishment alone will be responsible for all obligations under the contract including (without limitation) warranties or guarantees. Any dispute with or complaint against any merchant establishment must be directly resolved by the USER with the merchant establishment. It is clarified that BanjaraCraft shall not be responsible or liable for any deficiency in goods and/or services purchased using BanjaraCraft wallet. Any payment made erroneously by the USER to any merchant establishment or any erroneous transfer to any person shall not be refunded to the USER by BanjaraCraft in any circumstances. Any web-link on the platform to a third party site is not an endorsement of that web-link. By using or browsing any such other web-link, the USER shall be subject to the terms and conditions in relation to that web-link. In the event of any dispute (defined below), BanjaraCraft records shall be binding as the conclusive evidence of the transactions carried out through use of the wallet. BanjaraCraft will not be responsible for recovering the money in case the account holder initiates fund transfer to an unintended or incorrect account. These following terms and conditions shall be applicable to the provision of any fund transfer and fund collection facility provided / facilitated by BanjaraCraft. The USER shall provide correct beneficiary details to BanjaraCraft at the time of availing the said facility. The USER shall be solely responsible for entering wrong beneficiary details like incorrect virtual payment address or incorrect mobile number or account no or ifsc code, due to which the fund are transferred to an incorrect beneficiary. The USER agrees that the payment order shall become irrevocable when it is executed by BanjaraCraft. The USER is responsible for the accuracy and authenticity of the instructions provided to BanjaraCraft and the same, if is in the form and manner prescribed by BanjaraCraft, shall be considered to be sufficient to operate the said facility. BanjaraCraft shall not be required to independently verify the instructions. BanjaraCraft has no liability if it does not or is unable to stop or prevent the implementation of any payment order issued by the USER. Once a payment order is issued by the USER the same cannot be subsequently revoked by the USER. All instructions, requests, directives, orders, directions, entered by the USER, are based upon the USER’s decisions and are the sole responsibility of the USER. Refunds (if any) will be credited to your BanjaraCraft account. On cancellation of the order, the cancel charge will be at 8% and the amount will be credited to your account in 2 working days. Note : Amounts can be initiated for refund if KYC documents are not received within 2 hours for the Order. After deduction refund charge 12%+18% GST is taken. The account that has been processed will be transferred back to the same account.

Return Policy

We are committed to ensuring your satisfaction with any product you have ordered from us. Once the order is dispatched from our warehouse will not be refunded/ cancelled unless it has non-repairable manufacturing damages

Product damaged or defective:

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you must notwithstanding your warranty rights, immediately lodge a complaint with YePublic Venture on its Customer care help line at +91 9870186648, and refuse to accept the delivery. You must also contact us immediately, so that, we may assert our rights, if any, vis-a-vis the shipping agent. Hidden defects must again not withstanding any warranty rights be reported to us immediately on detection, so that any warranty claims against upstream suppliers can be asserted. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories of polythene / charger / carton box / Manual, and such other contents depending on the product ordered), labels or relevant seal, for a refund or an exchange, within 72hrs from the date on which these goods are delivered. Should you decide to exercise your right to return purchased products, YePublic Venture, will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.

Please do not accept delivery of any item if you notice any apparent damage or deep damage. Please contact customer care if you open the packaging and discover that the item is damaged.
Products damaged while being used do not qualify for a refund or replacement.
If the product was not received in good condition we may repair/replace the product under warranty terms, however in case we are unable to replace the damaged/defective product we may initiate other or offer alternate product with mutual consent on returning old product. Replacement of product may depend upon the availability of the product.
In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges if applicable to that item.In case of Damage or Missing Item for the ordered product Customer has to raised a Ticket within 15 days from the product delivered. Post that Time Period no ticket or complaints will be entertained from YePublic Venture Team.

Return it through Courier Collection:

You may contact our Customer Care within 48hrs of having received the product and request a return/exchange (As per the policy mentioned above).We shall arrange for the products to be collected from the delivery address through courier and shall process the return/exchange subject to receipt of the products at our end in unused condition and in its original packaging along with the invoice, failing which return/ exchange or refund may not be possible.

For returns through courier collection; you will be given a docket number at the time of collecting the products, which is to be retained for future reference.

In the event that the return does not comply with the return policy of the YePublic Venture , you will not be entitled to any replacement or refund of the sums already paid to YePublic Venture and YePublic Venture reserves the right to withhold the sums already received.

How will you be refunded?

We will refund the money once we are in receipt of the product in its original nature/condition. The refund shall be in the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque, we will send you a cheque. Cheques will be sent only to the billing address of the customer making the payment.

The refund process will be initiated once we have received the product(s), in proper and original nature. Typically refunds are processed in less than 10 working days but in case of payments by Cheque, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.

Email us at helpdesk@banajaracraft.in or call our contact center at +91 9870186648 in case of any assistance.